Privacy Policy and Data Protection

Home → Privacy

1. Collection of Personal Information

We collect personal information directly from you when you submit a request via our request a summer room forms. The information gathered typically includes your name, email address, phone number, intended dates of travel, guest counts, and specific hotel or room preferences across Crown Towers Perth, Crown Metropol Perth, or Crown Promenade Perth.

We do not collect payment card details, bank account numbers, or government identifiers on this website. All financial transactions and final booking deposits occur directly through the official booking channels of Crown Perth or our designated booking partners after your initial enquiry has been processed.

2. How Personal Data Is Used

Personal details collected through our site are strictly used to fulfill your specific stay request. Specifically, your information is processed to:

• Evaluate room availability across the Burswood complex for your selected dates.
• Communicate with you by email or phone regarding room options, rates, and stay arrangements.
• Pass necessary stay preferences to Crown Perth or verified booking providers to complete a reservation on your behalf.
• Maintain internal records regarding desk enquiries and stay referral tracking, as outlined on our how this site earns page.

Your details are never sold, rented, or distributed to third-party marketing networks or unrelated commercial entities.

3. Web Analytics and Google Tag Manager

To monitor site performance and improve user experience, Burswood Summer Stays uses website diagnostic tools, including Google Tag Manager and standard web server logging. These tools record technical data such as your IP address, browser type, operating system, referring pages, and aggregate visitor navigation patterns across our summer notes and resort reviews.

Cookies may be placed on your device to ensure smooth page navigation and to remember your session preferences. You can disable cookies at any time through your internet browser settings, though doing so may limit certain functional aspects of the online request desk.

4. Data Sharing and Transfer

Personal information is shared only with external parties directly involved in facilitating your stay request. This includes Crown Perth hotel reservations personnel or authorised hotel booking networks operating on behalf of Crown Resorts Limited. When sharing data with external hotel partners, we limit disclosure strictly to the details needed to confirm your accommodation desk enquiry.

We may also disclose personal information if required to do so by Australian law, court order, or regulatory bodies overseeing trade and digital operations in Western Australia.

5. Data Storage, Security, and Retention

We employ administrative, technical, and physical security measures to protect personal information from unauthorised access, modification, disclosure, or destruction. Enquiry submissions are handled over secure encrypted channels (HTTPS).

Personal data submitted for stay requests is retained only for as long as necessary to facilitate your reservation and satisfy standard legal, administrative, and auditing requirement. Once an enquiry is resolved or inactive, personal details are securely archived or deleted from our active contact systems.

6. Access, Correction, and Contact Rights

Under the Privacy Act 1988, you have the right to request access to the personal information held about you by Burswood Summer Stays, or to request corrections if any details are inaccurate, out of date, or incomplete.

If you wish to exercise your access rights, request the deletion of your enquiry data, or ask a question regarding our privacy practices, please contact the site editor using the contact details available on our about page. We will respond to privacy enquiries within a reasonable timeframe. For further information regarding site conditions, please view our terms of use.

7. Maps and routes from Google

Our getting-there page shows Crown Perth on an embedded Google Maps map, and route links across the site open Google Maps in a new tab. The map on the home page only loads after you tap to show it. When a map loads or a route opens, your browser connects to Google, which can receive your IP address, browser and device details and the page you came from, and can set its own cookies; Google's privacy policy covers that, not this notice. Prefer to stay offline from Google? The written directions do the same job.